Many problems can be fixed with a phone call if you are willing to spend some time on a problem.
Phone: The phone can be an easy way to get quick answers to questions or problems. The phone can also be the answer to solving more advanced problems that just can’t wait.
Everything can be fixed over the phone as long as the caller is willing to get their hands dirty on more advanced problems. Phone support for advanced problems are not always the way to go. Most advanced problems can be solved in a fraction of the time with an onsite visit.
Remote: Newer computers and faster networks have given rise to a new type of support. Your computer can now be remotely accessed and diagnosed. We are able to take control of your mouse and keyboard and fix problems or train users as needed.